Return Policy

Overview

Our commitment to customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns
7 days Return window
Exchange Or store credit
Receipt Proof required
When we offer exchange or store credit
  • Returned within 7 days — an exchange or store credit will be offered.
  • We will not accept a return or provide an exchange if the customer intends to return after 7 days from the sale date.
  • Goods are in their original condition as purchased and unused, as assessed by Sports World Canberra.
  • Items are in their original undamaged packaging.
  • Submitted with proof of purchase in the form of a receipt.

For purchases made through our website, returns for exchange or credit (unless the product is faulty) must be returned by the customer at their cost.

When we will not refund or exchange
  • When a customer changes their mind about a purchase after 7 days.
  • If the incorrect size is purchased, we will only offer a store credit or exchange — no refund.
  • Items not returned in their original condition, or that are damaged or missing parts for reasons not due to Sports World Canberra’s fault or error.
  • Any items returned after 7 days.
  • Gift vouchers are not refundable or redeemable for cash.
Exchanges
Exchange guidelines
  • Under the law, Sports World Canberra is not required to make exchanges if the customer changes their mind.
  • In good faith, we will gladly exchange products within a strict 7-day period if the product is in original condition and original packaging.
  • All exchange requests for online sales must be emailed to sportsworldcanberra@gmail.com. For store purchases, bring the request to our store.
  • All exchange requests must be accompanied by proof of purchase.
  • Exchanges can only be granted to the original purchaser.
  • The decision to provide an exchange is made by SWC management.
  • The exchange item must be agreed upon by both the customer and Sports World Canberra.
  • If the exchange item differs in value, you may pay the difference if it costs more, or receive store credit if it costs less.
Warranty

Warranty returns

Sports World Canberra will endeavour to process warranty claims within a reasonable time under Australian Consumer Law. You may seek a refund, exchange, or credit if an item has a manufacturer’s fault — for example when the item:

  • Does not fit the description
  • Develops a major fault during its warranty period
  • Is not fit for purpose
  • Is unsafe
  • Is significantly different from the description or sample
How warranty claims work
  1. Bring the claim to a Sports World Canberra store, or email sportsworldcanberra@gmail.com for online purchases.
  2. Include proof of purchase. If the sale was under your customer details, staff may be able to look up your records if the receipt was lost.
  3. Once we receive the claim and inspect the product (or an image of the fault), we will email you to confirm we have received it.
  4. Each claim is assessed individually. We will notify you when a decision is made.
  5. If approved, a refund or store credit will be processed. Online refunds go back to the original payment method.
  6. If you have not received a refund or update, email sportsworldcanberra@gmail.com.
By product

Warranty by product category

Cricket bats

12 months
  • Bats with a manufacturer’s fault (not caused by the customer) that are unrepairable may be exchanged, refunded, or credited at the customer’s choice.
  • Handle breaks, edge/toe/surface cracking are generally not treated as product faults that require exchange or refund; repair under warranty may be offered after assessment.
  • Price does not indicate longevity. Higher-grade willow can develop cracks earlier while offering better performance.
  • No warranty for bats broken by bowling machine balls. We recommend against using bats against bowling machine balls.
  • No warranty for dampness and toe swelling. We recommend shoe goo or a rubber toe.
  • We recommend extratec/fibreglass sleeves and proper knocking-in for new bats.
  • See our bat care instructions for more guidance.

Cricket protective gear

3 months
  • Covers gloves, pads, thigh pads, arm guards, and chest guards.
  • Warranty covers splits in the seam or stitching — not wear and tear or heavy use.
  • Repairable faults are fixed at no cost within the warranty period.
  • Major unrepairable seam/stitching damage may qualify for exchange, refund, or store credit at SWC’s discretion.

Cricket shoes

3 months
  • Covers split seam or stitching, spike blow-out, or sole separation.
  • Does not cover wear and tear or heavy use.
  • Major faults may qualify for replacement, refund, or store credit as determined by SWC (and sometimes the manufacturer).

Cricket helmets

3 months
  • Warranty covers size adjuster (dial) breakage.
  • Helmets are not replaced for ball-impact damage.
  • Major faults may be replaced, refunded, or credited by the store; borderline cases may be referred to the manufacturer.

Cricket bags

6 months
  • Covers split seam or stitching, faulty zippers, and faulty wheels.
  • Damage from excessive wear and tear is not refunded unless there is an inherent defect.
  • Major faults may qualify for replacement, refund, or store credit as determined by SWC (and sometimes the manufacturer).

Cricket balls

No warranty

Cricket balls are not covered by manufacturer warranty. Reject balls (such as Kookaburra Zenith or Regulation Reject) may have leather, seam, or stitching imperfections by nature.

Footballs

3 months
  • Warranty covers stitching and shape of the ball.
  • Major faults may qualify for replacement, refund, or store credit as determined by SWC (and sometimes the manufacturer).

Goalkeeper gloves

3 months
  • Latex palm wear and tear is not covered.
  • Warranty covers splitting or stitching faults in the first 3 months. Proof of purchase required.
  • Accepted gloves are repaired where possible, or replaced subject to SWC management approval.

Football boots

6 months
  • Covers splits in the upper or stitching, stud blow-out, or sole separation.
  • Major faults may qualify for replacement, refund, or store credit as determined by SWC (and sometimes the manufacturer).

Need help with a return or warranty?

Email sportsworldcanberra@gmail.com or call 0413 952 550 / 0410 219 652 / 0413 961 672.

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