Frequently asked questions

Our retail outlet is at Level 1 4B/39, Grimwade Street, Mitchell ACT 2911. You can find opening hours and a map on our Contact us page. Call ahead if you need help finding us — our friendly staff are happy to assist.

We are open Mon – Fri 5–7pm & Weekends 10–3pm. Hours may vary depending on season/offseason times — please check our Contact us page for the latest details. We are mainly a call away and can arrange pickup at times convenient to customers. Mobile numbers are listed on the website home page.

Please request a password reset from the account login page by simply clicking on the forgotten password option. Once you have entered a valid account email address a password reset email will be mailed to the email address provided. This is an automated process so the email should be sent almost immediately. If you do not receive this email, please check any spam, or filter settings on your computer as the email may have been flagged as spam or moved to a junk email folder. If you have changed email addresses and no longer have access to the original account email, you’ll either need to create a new account, with a new email address, or contact us to request a password reset.

Please refer to our Privacy policy section located at the bottom of our website pages.

It’s simple! Just say hi, we will get back to you as soon as possible! Please keep in mind we may be speaking to several customers, and we are trying as hard as we can to answer everyone quickly. The more information you can provide for us, the easier it will make it. If you are enquiring about a particular product, please give us the name of the product and the size.

Your feedback is very important to us and anything you think would make your shopping experience more enjoyable we would love to hear. Please email us sportsworldcanberra@gmail.com and we will get back to you as soon as possible!

We run promotions sporadically throughout the season, the way to stay up to date with all our promotional offers is to sign up to the website! Click here if you haven’t done so…

No. Even after a press or pre-preparation (Extratec) your bat will require a further 5–6 hours knocking in before they are ready for use in match conditions. Please click here to learn how to knock your bat in, or see our Bat care instructions.

Of course! We will do our best to fulfil your request, please email us sportsworldcanberra@gmail.com. While we can’t guarantee we will be able to stock the product, we will provide you with information on where you can find the product.

Yes! The Sports World Canberra now offers price matching, provided it has to be the same product/model that is getting sold at retail outlets/online stores.

Please contact SWC prior to purchase by phone or email sportsworldcanberra@gmail.com to see if the product can be ordered in.

Delivery timeframes can vary depending on the items you have purchased. More accurate information can be given to you during the ordering process as various factors can change the timeframes. If you are considering anything from our custom range, it is advised that you speak to us by calling any of the mobile numbers mentioned on the Contact us section and/or the website home page and we will be able to provide all the information required before you make your purchase. Custom made items include – cricket gloves, pads, caps, kit bags and club t-shirts / pants / shorts – cricket & soccer.

The annual Sports World Canberra online catalogue will be released in the first week of August each year. You should receive your copy by email if you have made prior purchases from SWC and are on the registered customer list.