WARRANTY, RETURNS & REFUNDS

Sports World Canberra
Product Return Policy

Our commitment to our customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Sports World Canberra will exchange or provide a store credit
for items that match the following conditions:

• Returned within 7 days – an exchange or store credit will be offered.
• We will not accept any return or provide exchange if the customer intends to return after 7 days from the sale date.
• Goods are in their original condition as purchased and unused as assessed by Sports World Canberra.
• In their original undamaged packaging.
• Submitted with proof of purchase in the form of a receipt.

For purchases made through our website “www.sportsworldcanberra.com.au”, returns for exchange or credit, unless it is a faulty product, must be returned by the customer at their cost.

Situations pursuant to the Law, when Sports World Canberra. will not refund or exchange:

• When a customer changes their mind about a purchase after 7 days of product purchase.
• If the incorrect size is purchased, we will only offer a store credit or exchange, no refund.
• Items not returned in their original condition, are damaged or missing parts for reasons not due to Sports World Canberra’s fault or error.
• Any items returned after 7 days.
• Gift Vouchers are not refundable or redeemable for cash.

Exchanges

The following guidelines apply to the request for exchange of products:

• Pursuant to the law, Sports World Canberra. is not required to make exchanges if the customer changes their mind.
• However on good faith we will gladly exchange products within a strictly 7 day period as long as the product is in original condition and in its original packaging.
• All exchange requests for online sales must be sent to sportsworldcanberra@gmail.com. For store purchases the requests to exchange must be taken to our store.
• All exchange requests must be accompanied by a proof of purchase.
• Exchanges can only be granted to the original purchaser.
• The decision to provide an exchange will made by SWC management.
• The exchange item must be agreed upon by both the customer and Sports World Canberra.
• If a customer requests an exchange for an item that differs in value from the original item they may either:
  – pay the extra amount owing if the new amount is more than the original item or,
  – receive store credit for the amount owing if the value is less than the original item.

Sports World Canberra offers the following guidelines
for the category of products that we offer:

Cricket Bats

• All bats sold by Sports World Canberra will include a 12 month manufacturer’s warranty.
• Bats that have a manufacturer’s fault believed not to be caused by the Customer, and are unrepairable, will be exchanged, refunded or given store credit at the choice of the Customer.
• Bats will not be exchanged or refunded due to the handle breaking, edge, toe or surface cracking. This is not regarded as a fault of the bat other than the fact that it is the nature of the product and it will not alter the performance or quality of the bat. In these situations the Bat may be repaired under warranty at no cost to the Customer after assessment of the fault.
• The price of the bat does not indicate the longevity of the bat. It is a known fact that the most expensive bats which are made of Grade 1 willow are soft in its nature as its quality and performance is superior. These bats by their nature can develop cracks earlier than the lower grade willow bats which by their nature are more dense.
• There will be no warranty on bats that break due to the use of bowling machine balls. Sports World Canberra strictly recommends that bats should not be used to play against bowling machine balls.
• There will be no warranty due to dampness & swelling in toe. Water & willow are not a good combination. Sports World Canberra recommends the use of shoe goo or a rubber toe to help prevent damage.
• Sports World Canberra recommends that added protection should be used when purchasing a new bat. An extratec or fibreglass sleeve, shoe goo or rubber toe for the bat will assist in the preservation of the bat.
• Sports World Canberra recommends that all bats purchased must be knocked in. Lack of knocking in may result in the bat cracking earlier than a knocked in bat.
• For further information see our Bat Care Instructions page on our website – Bat Care Instructions | Sports World Canberra – Maintain Your Cricket Bat for Peak Performance.

Cricket Protective – Gloves, Pads, Thigh pads, Arm guards, Chest guards

• All Cricket protective items sold by Sports World Canberra will include a 3 month warranty.
• The warranty covers a split in the seam or the stitching.
• The warranty does not cover wear and tear, or heavy use.
• If the product can be repaired without altering its performance or shape it will be done with no cost to the customer within the 3 months.
• If the seam or stitching damage is major and cannot be successfully repaired an exchange, refund or store credit will be offered as per the Customer’s choice. The decision to exchange, refund or provide a store credit on these items will be at the discretion of Sports World Canberra.

Cricket Shoes

• All Cricket shoes sold by Sports World Canberra will include a 3 month warranty.
• The warranty covers a split seam or stitching, spike blow out or separation of sole.
• The warranty does not cover wear and tear, or heavy use.
• A replacement, refund or store credit will be given when a product fault is major. Whether a product fault is major is determined by Sports World Canberra, and in some cases in conjunction with the manufacturer.

Cricket Helmets

• All Cricket Helmets sold by Sports World Canberra will include a 3 month warranty.
• Warranty covers size adjuster (dial) breakage.
• Helmets will not be replaced due to any damage caused by the impact of a ball.
• If the fault is major the decision to replace, refund or be given store credit will be made by the store but on borderline cases the Manufacturer will be sent the product to make the decision.

Cricket Bags

• All Cricket Bags sold by Sports World Canberra will include a 6 month warranty.
• The warranty covers split seam or stitching, faulty zipper and faulty wheel(s)
• Cricket Bags during the 12 6 months that have become damaged due to excessive wear and tear will not be refunded unless the bag has an inherent defect.
• A replacement, refund or store credit will be given when a product fault is major. Whether a product fault is major is determined by Sports World Canberra, and in some cases in conjunction with the manufacturer.

Cricket Balls

• All cricket balls sold by Sports World Canberra are not covered by any manufacturer warranty. Balls such as the Kookaburra Zenith and Kookaburra Regulation Reject are sold as a reject ball and therefore may have defects in the leather, seam and stitching. If these areas deteriorate quickly, that can be the nature of the ball.